Return/Refund Policy
- No refunds are made for products, service packages and pre-paid treatments once they are purchased. If for some reason you are not able to use an unrendered, pre-paid service, you may do a one-time exchange of the unused portion toward other services.
- Unopened products may be exchanged for alternative products within 7 days of purchase.
Privacy Policy
- FFMS MEDICAL SPA INC. & Abby Skin Clinic take privacy seriously. We ensure that the staff will not discuss client treatments with any other clients.
Treatment Outcomes
- We are committed to serving you in the best way that we can. We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results, and therefore, payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!
Our Policy against Treatment Elsewhere
- Here at FFMS MEDICAL SPA INC. & Abby Skin Clinic we are happy to address any and all of your skin concerns with the treatments and skincare products we have to offer. It is important for you to understand that during your treatment at FFMS MEDICAL SPA INC. & Abby Skin Clinic we will give you a comprehensive plan that best suit your needs, and therefore, it is important that you do not use skincare products or undergo treatments at another facility or practice without prior notice to your skin care specialist. This will ensure that the treatments provided to you under the supervision of our team of beauty and skin care experts are properly done to achieve the best results within your needs and goals. This is not in any way to keep you from getting a second opinion if you so choose. FFMS MEDICAL SPA INC. & Abby Skin Clinic will be happy to recommend and refer you to specialists in other fields if needed, but we request that you ask us for a referral. We appreciate your consideration and compliance with this policy which will ultimately ensure that you receive a safe and comprehensive treatment plan.
- FFMS Medical Spa Inc. work with each client to discuss treatment objectives and review likely outcomes, benefits and risks associated with each treatment. Our clinic offers individual treatment as well as significantly discounted treatment package options so each client may choose the approach that is best suited for their needs and budget.
- Once services are purchased you will not be refunded, however, to ensure our clients always receive the best experience at Abby Skin Clinic & FFMS Medical Spa Inc. unused service values (cash equivalent for the remaining amount of a treatment package, price will be based from the per session treatment) can be applied to any other services or treatments at all our clinics.
- For our Skin Care Products, all sales are final, however, should you have a skin reaction to one of the products, it can be returned for a full refund within 7 days of purchase. Please let us know as soon as possible.
- All injectable treatment sales (such as, but not limited to Botox/Dysport/Xeomin, dermal fillers, laser treatments, facials, or chemical peels) are final; refunds or credits cannot be offered once treatment is completed.
- We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed — not for a specific result. However, we always strive to achieve the absolute best result that we can for you.
- Payment for all procedures are due at the time of the treatment.
- For package treatments, payment for the entire package is due at the time of the first scheduled treatment.
We provide a number of payment options which may be used individually or combined according to your desires:
• Cash
• Gift Cards (Gift cards are available for purchase in any denomination. Gift cards are non-refundable.)
• Major Credit Cards -Visa, MasterCard, Discover,Amex.Care Credit, Cherry Payment